Cx Documentation And Translation Executive

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We're seeking an experienced CX Documentation and Translation Executive English & Portuguese to join our CX Customer Journey team in Barcelona Hybrid to manage and update customer experience content to support both agents and digital channels Youll ensure source materials and translations are accurate consistent and aligned with our brand voice and local market needs By delivering clear and accessible information youll help drive efficient support and contribute to building customer trust and loyalty

If you're ready to soar we're ready to take you there

Why eDreams ODIGEO

Join the worlds leading travel subscription platform

Millions of customers every year across 44 markets 5 brands over 77 million Prime members since launching in 2017

More than 100 million searches per day on our websites more than 6 billion AI daily predictions

Over 1700 employees More than 60 different nationalities from all continents 99 permanent contracts

We're the worlds leading travel subscription platform We pioneered Prime the first and largest travel subscription program which has topped over 77 million members since launching in 2017 Prime members are subscribed to global travel gaining access to a comprehensive multiproduct offering for all their travel needsincluding hotels rail flights dynamic packages and car rental among others compounded by industryleading flexibility features and exclusive memberonly benefits This entire Prime experience is powered by a proprietary industryleading AI platform that delivers a smarter hyperpersonalised service and comprehensive travel experience globally to its members

What you will do:

The Roles Key Responsibilities and Tasks

As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a CX Documentation and Translation Executive in the CX Customer Journey team you will be in charge of:

• Documentation Management:Create maintain and update CX content with business owners ensuring highquality knowledge and internal communications to call centers on process updates timesensitive issues and implementation of new initiatives
• Translation Coordination:Ensure translations are accurate culturally relevant and aligned with brand tone and eDO standardsproofreading both human and AIgenerated content for consistency and quality
• Optimization:Manage glossaries translation memories and style guides for content consistency
• Stakeholder management:

Work crossfunctionally with teams and stakeholders to align priorities and ensure timely delivery

Support translation and documentation needs across CX Product Training and other key functions

Support with translation and documentation queries across the business

• Continuous Improvement:Perform regular quality reviews of CX documentation and translations
• What you need to succeed:

Mandatory Skills

Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed:Minimum of two years of experience in a documentation and translation roleFluency in European Portuguese C1 and Fluency in English C2with a professional translation qualification eg EMT CIOL SFTExperience using CMS and AI tools eg DeepL GPT assistants to adapt content across languages and platformsProven track record of delivering highquality content through AIassistedproofreading utilizing advanced tools to streamline the editing process while maintaining a humancentered final polishFamiliarity with translationlocalization tools like SDL Trados and LokaliseStrong writing and editing skills using Word or Google DocsExperience with contentknowledge systems eg Confluence SharePoint Zendesk Guide GuruProficiency with tools like Slack Microsoft Teams Jira Asana Trello Mondaycom or Microsoft ProjectA quick learner strong communicator and team player who brings solutions and fresh ideasPreferred Qualifications

Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini or other AIpowered assistantsExperimentation Mindset: Curiosity and eagerness to explore experiment with and integrate emerging AIdriven solutions into workflowsAIEnhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes and enhance productivityAdaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilitiesWhats in it for you?

The best talent deserves the best benefits

At eDO we want y