Remote Contact Center Strategy

Miratech is seeking a Contact Center Operations & Optimization Consultant to drive strategic initiatives that improve contact center performance and customer engagement. The role encompasses leading operational assessments, defining future operating models, and collaborating with technical teams for implementation. The ideal candidate will have over 10 years of experience in contact center operations, strong analytical skills, and the ability to engage with executive stakeholders. Miratech offers competitive pay and benefits within a culture of relentless performance.