Sobre el puesto
OverviewIn this role, you will manage a portfolio of * small accounts within the Spanish market, driving satisfaction, retention, and revenue.
You'll collaborate with cross-functional teams to align product usage with client needs, educate clients on new features, and implement personalized strategies to upsell and reduce churn.
You thrive in a fast-paced startup and help scale the Customer Experience team through proactive, data-informed engagement.
This is a chance to shape long-term client relationships and contribute to Factorial's growth.
Compensaciones / BeneficiosWellhub gym access
Cobee expenses management
Language classes
Breakfast in the office
Organic fruit in the office
Food discounts Nora
ResponsabilidadesManage a portfolio of * accounts
Develop personalized engagement strategies to improve satisfaction and retention
Identify and execute upsell/cross-sell opportunities and manage churn
Provide prompt, personalized after-sales support and proactive communication
Educate clients on new products/features and align with their use cases
Serve as primary liaison between customers and internal teams, delivering feedback
Hold regular video meetings to demonstrate product updates and strengthen relationships
Requisitos principalesProficient in Spanish and fluent in English
Strong verbal and written communication skills
Customer-focused experience in support or satisfaction roles valued
Ability to identify upselling and cross-selling opportunities
Ability to analyze client needs and tailor solutions
Ambitious, proactive, and a team player with strong organizational skills
Thrives in a fast-paced startup environment
Willing to take ownership and contribute to continuous improvement
communication
customer focus
proactivity
team collaboration
organization