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Role Purpose The AI Developer / Software Engineer helps evolve Omilia's Drive-Thru Voice AI solution for Quick Serve Restaurants.
The role works across the whole product — engineering and AI/LLM development, conversation analysis, and customer work — on a live system used at scale in thousands of restaurants.
The balance across these areas shifts with project needs.
Accountabilities * Engineering — Build features, fix bugs, test and deploy releases, and integrate with client systems. * AI/LLM — Prototype AI features, fine-tune LLMs for voice ordering, and turn them into production solutions. * Conversation analysis — Review real dialogs, assess performance, and identify improvement opportunities. * Customer work — Gather business requirements and build the application logic to meet them.
Key Responsibilities * Build product features and fix bugs for the Drive-Thru Voice AI solution, including testing and deploying releases. * Integrate with client systems as required for assigned work. * Prototype AI features and fine-tune LLMs for voice ordering, turning promising prototypes into production solutions. * Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience. * Work with customers and internal stakeholders to gather business requirements and implement the application logic that meets them. * Shift effort across engineering, AI/LLM, conversation analysis, and customer work as project needs change. * Communicate clearly in English in both technical and customer-facing contexts, and deliver within demanding deadlines.
Required: * Academic degree in Computer Science, Computational Linguistics, Natural Language Processing, a related field, or equivalent experience. * At least 1 year of experience as a Software Developer or AI Engineer. * Excellent command of spoken and written English. * Excellent communication skills; customer-facing. * Ambition, enthusiasm and eagerness to learn, with aptitude for analytical and creative thinking and sharp attention to detail. * Accountable within demanding deadlines.
Nice to have: * Experience with conversational automated dialog systems, either voice- or chat-based.
Experience in any other production-level NLU/NLP solutions will also be considered a plus. * Experience fine-tuning or training NLP/LLM models. * Knowledge of embeddings, vector databases and RAG. * Knowledge of Java 17 is a strong asset. * Experience consuming external systems such as web services (REST and SOAP). * Experience in SQL databases. * Experience with GitLab and CI/CD processes. * Experience in Spring Framework. * Knowledge of Spanish. * 24 days of annual leave (accrues at 2 days/month).
Paid sick leave. * MacBook Pro + any necessary hardware shipped to the employee’s location. * Annual 360-degree performance appraisal — drives promotions and raises. * Onboarding buddy system. * An extensive course library for learning and certifications. * Paid Claude Enterprise subscription and access to other cutting edge professional tools. #J-18808-Ljbffr