Customer Specialist with Italian, Spanish and English

?Are you looking for a high level experience in a world-renowned multinational company?

Do you have a passion for customer service? Do you have a fluent level of English and proficiency in ITALIAN at a native level?

If so, then you have found the right position!

We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.

Key Responsibilities:- Handle inbound customer calls, providing assistance with mobility services and Connected Drive features.

• Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.
• Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.
• Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.
• Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups.

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos

• Fluency in ITALIAN (Native or C2 Level). High level of English (C1) and Spanish.
• Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
• Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
• Advanced user of MS Office
• Able to handle stressful situations.
• Teamwork spirit. Organized. Curious and hunger to learn more.

¿Qué ofrecemos?

• Monday to Sunday. 39hours week.

Available shifts:

16:00 00:00 H

You will work 5 days per week. Your days off vary each week, with rotating weekends off.

• ETT - 4-Month Temporary Contract with Potential for Permanent Position
• Salary gross per year: 21/23k € per year (+ Plus nocturnity and Sunday and public holiday allowance)