Swedish customer support representative, Barcelona

Job Openings: Swedish Customer Support Representative, Barcelona

About the Job: Swedish Customer Support Representative, Barcelona

Are you passionate about delivering top-notch customer service?

We're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.

What You’ll Do:

• Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
• Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
• Stay Updated: Keep your knowledge current on our products and services tailored to individual customer needs.
• Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
• Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
• Administrative Tasks: Manage holiday, sickness, and overtime records while participating in regular team meetings.

What We’re Looking For:

• Language Skills: C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).
• Experience: At least 1 year of customer service experience, preferably in technical support.
• Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
• Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
• Problem-Solving: Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.

What We Offer:

• Competitive Salary: Excellent remuneration package based on experience and performance.
• Work Hours: Monday to Friday, 09:00 AM - 06:00 PM.
• Dynamic Environment: Join a creative team with a positive and friendly atmosphere.
• Paid Leave: Enjoy 23 working days of paid annual leave.
• Career Development: Access to guidance and tools to help you reach your full potential.

If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey