Senior Insurance Business Analyst

Overview

As Senior AI Business Analyst at Zurich/ServiZurich, you translate business needs into data specifications and serve as a bridge between business, data, and IT to embed AI into processes. You will collaborate with cross-functional teams to deploy AI-driven solutions that enhance operational effectiveness and risk decisions. You will monitor model performance, improve data quality and feature engineering, and uphold Responsible AI practices. This role supports Zurich’s data-driven transformation and innovation.

Compensaciones / Beneficios

• flexible working model
• home office allowance
• training programs (languages)
• Health Insurance
• Life and accident insurance
• Retirement plan

Responsabilidades

• Translate business needs into clear data specifications with stakeholders
• Adapt AI solutions and data schemas for country-specific requirements; configure prompts
• Support new feature implementations for AI solutions
• Maintain and extend data schemas to capture relevant data
• Monitor accuracy and impact of AI models; collaborate on data quality and feature engineering
• Align AI use with Responsible AI principles; drive continuous improvement
• Bridge between business, data, and IT; provide user training and guidance on AI capabilities
• Support AI adoption strategy and global best practices

Requisitos principales

• Bachelor’s degree in related disciplines to Insurance, Financial Services, Business Analytics
• 10+ years of experience as Business Analyst, Insurance Operations or Data Analyst
• Hands-on experience with AI enablement and LLMs or AI platforms
• Structured business and data analysis skills with strong problem-solving
• Open-minded, test-and-learn mindset
• Excellent stakeholder engagement and communication
• Proficiency in English and at least one additional language
• stakeholder engagement
• clear and proactive communication
• collaboration across cross-functional teams
• experience with LLMs or AI-driven platforms
• data schemas design and maintenance
• data quality and feature engineering