Sobre el puesto
At Eaton, we are looking for a Customer Service Engineer to join our Crouse-Hinds / CEAG business.
This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in a ex-proofed.
Working in a 100% remote environment, you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow-up.
You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience.
This role combines technical customer support, project coordination, order management, and stakeholder communication within a specialized market focused on explosion-proof electrical equipment and power distribution solutions.
What you'll do: * Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations. * Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions. * Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations. * Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules. * Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion. * Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions. * Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders. * Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction. * Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions. * Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.
Skills: * Strong technical understanding of electrical products, systems, or industrial equipment. * Ability to interpret technical specifications, engineering documentation, and technical drawings. * Customer-focused mindset with excellent relationship-building skills. * Strong communication skills with the ability to interact effectively with customers and cross-functional teams. * Excellent organizational skills and ability to manage multiple projects and priorities simultaneously. * Collaborative approach and ability to work effectively within an international matrix organization. * Proactive problem-solving skills and ability to professionally manage customer concerns and delivery challenges. * Comfortable working in a remote and highly collaborative environment. * SAP knowledge or experience with ERP systems is strongly preferred. * Proficiency in Microsoft Office applications.
Languages * Fluent Spanish and English (written and spoken) are required. * French language skills would be considered an advantage.
Qualifications: * Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline. * Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment. * Experience working with technical or engineered-to-order products within industrial markets. * Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.
What we offer: * Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry. * Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership); * Annual mentoring program, Eaton University, a reward, and recognition system; * Ongoing Learning and Career Development Opportunities in a global company.
Build your career and apply internally for our open positions worldwide; * Strong, agile, and diverse team locally and globally; * Strong processes and state-of-the-art systems and tools; * Structured employee development processes, open feedback culture with development plans; * Detailed induction support and well-structured onboarding.
All positions may require participation in video and in-person interviews as part of the hiring process.
All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordanc